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Appalachian Regional Healthcare (USA)
Reducing Missed Appointments with Predictive Analytics
Using machine learning to identify high-risk patients and reduce appointment cancellations.
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Key Outcomes:
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​Reduced no-shows and cancellations
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Improved patient engagement
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Increased revenue recovery
The Challenge
High cancellation rates and no-shows were impacting both patient outcomes and financial performance, especially in underserved rural communities.
The Solution
Predictive models were deployed to identify patients at risk of missing appointments and enable proactive outreach.
What We Built
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​Machine learning models for no-show prediction
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Risk scoring for patient prioritization
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Outreach workflows for care teams
Impact & Results
Care teams can now proactively engage patients, improving attendance rates and ensuring more consistent care delivery.
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